Clear expectations before an in-home visit.

On-site service

Service is provided at your home or property, and your device stays there. An authorized adult must be present and able to approve the work. Work may be declined or stopped if it cannot be completed safely or falls outside the services offered.

Who provides the service

Service may be performed by Sam or by an authorized contract technician working on behalf of Bancroft Computer Repair & Home Tech. The assigned technician is identified in the written visit confirmation before the appointment is confirmed. Final Stop Web Solutions remains the legal supplier and invoicing party.

Rates and payment

Service is $95/hour plus round-trip mileage from Bancroft at $0.75/km and HST. There is a 1-hour minimum, followed by 15-minute billing increments. No payment is taken through this website. After service, payment can be arranged by credit card, bank transfer, e-transfer, or QuickBooks invoice.

If a written estimate is provided, work stops before the final charge would exceed the estimate by more than 10% unless the additional or different work, or a revised price, is approved in writing.

Passwords and authority

You enter your own passwords, passcodes, and one-time codes. You must have lawful authority to access every device, account, network, and service involved in the work.

Parts and repairs

You are responsible for purchasing device-specific parts unless the written visit confirmation states that Bancroft Home Tech will supply them. Phone screen work requires a certified replacement part that you provide and approval from Bancroft Home Tech. SSDs, RAM, cables, and adapters supplied as part of the service include a 14-day warranty for manufacturer defects only. Parts you purchase are not covered by this 14-day warranty. The warranty is an additional remedy and does not limit rights that cannot be limited under applicable law.

Data and recovery

Repair, troubleshooting, migration, installation, and recovery work can involve risk. Data recovery is not guaranteed. A backup is attempted before migration or recovery work when the device and situation allow it, but a backup attempt cannot guarantee every file.

Height and exterior work

Exterior, ladder, roof-adjacent, Starlink, or camera work is completed only when conditions are safe. A second on-site person may be required. Bancroft Home Tech provides the additional cost before confirming the appointment. Electrical, structural, and specialist work that is not offered may be declined or referred.

Appointment requests

An online submission is a request, not a confirmed appointment. A form submission does not collect payment. Bancroft Home Tech will call or text to review the request and confirm the assigned technician, appointment window, service address, mileage estimate, approved work, billing rate, and any known extra costs before travel begins.

Written confirmation

Before an appointment is confirmed, you receive a written visit confirmation showing the assigned technician, approved work, price basis, estimated mileage, HST, payment terms, and appointment window. You can correct errors and accept or decline before receiving a copy you can keep.

Questions

Ask questions before approving work by calling or texting 613-334-1039.

Nothing in these terms limits a consumer right that cannot be limited under applicable law.

Effective date: August 25, 2026.